Returns & Exchanges

Here at Wilson & Frenchy, we understand that sometimes things don’t work out. That’s why we happily accept returns for change of mind or incorrect sizing on full-priced, new season items within 30 days of purchase. 

Conditions of Return

All items must be returned in original condition. This means the item is:

• Unworn 
• Unwashed
• Unaltered
• Has all original tags attached

Refunds will be issued on full price items only. Items purchased on sale or at a reduced price through a promotional offer, with the exception of the sign-up promotion, are eligible for store credit only upon return. Unfortunately, exchanges are not available for sale items. Please be aware that all items marked Final Sale cannot be returned for refund, exchange, or store credit. 

Returns are processed at the customer’s expense, and a $10 processing fee applies. Original shipping costs are non-refundable, except where an item is faulty or an incorrect item has been supplied.

How to Lodge A Return

Your return is initiated once your requested is submitted through the portal. Click below to submit your return request:

Lodge your return here
Please repackage the item(s) in their original condition with care.

Please note: To lodge a return, please have your order number ready. You can find it in your order confirmation, your Wilson & Frenchy account, or on the delivery note included with your order. Your order number will begin with #98088.

Faulty or Incorrect Item

We take great care to ensure all products meet our high standards. In the rare occurrence that you receive a damaged or faulty item, please contact us within 10 days of receiving the new item so that we can assist you as quickly as possible. Our email is hello@wilsonandfrenchy.com.au.

Please provide us with details about why you are returning the item. All claims relating to faulty, damaged, or incorrect items must be supported with clear and accurate photos or videos. You will be advised return instructions.

If the item is eligible, you may choose either a replacement or a refund. Please note that replacement items are subject to stock availability.

Important Notes

Please allow up to 5 business days for us to process your return after it’s been received. 

Need Assistance?

If you have any questions, our team is here to help.
Email us at hello@wilsonandfrenchy.com.au