Delivery Information
Free Shipping Exclusions
Free standard shipping on orders over AUD 100 (Australia & New Zealand only) is not available during sale periods. Regular shipping rates will apply at checkout during these times.
Express Shipping Unavailability
Please note, Express Shipping is not available during sale events due to high order volumes.
Order Processing Times
All orders are processed within 1–2 business days. During peak periods, such as promotions and launches, please allow up to 3 business days for dispatch.
Shipping Rates & Delivery Times
| Region | Method | Cost | Estimated Delivery Time | Free Shipping |
|---|---|---|---|---|
| Australia | Standard via Australia Post or Startrack | $10 (orders under $100) | 3–7 business days | Orders $100+ |
| Express (select at checkout) | $15 flat rate | 1–3 business days | Not available during sales | |
| New Zealand | DHL Express | $25 flat rate | 1–2 business days (metro next day) | Orders $100+ |
| United States | — | Currently unavailable | — | — |
| Rest of the World | DHL Express | $35 flat rate | Up to 7 business days |
Not available
|
International Taxes & Duties
Additional customs duties, import taxes, or local charges may apply and are the responsibility of the customer. These are not included in your shipping fee.
Delivery Enquiries
If you have any questions about your delivery, please email our team
Please note: We are not responsible for delivery delays once your order has been dispatched.
Have more questions? Reach out to us at hello@wilsonandfrenchy.com.au — we’re here to help.