PATTERN PLAY LEGGING WITH FEET
Returns & Exchanges
It's ok to change your mind!
RETURNS & EXCHANGES AVAILABLE
QUALITY ASSURANCE GUARANTEED
PREMIUM CUSTOMER EXPERIENCE
We happily accept returns for change of mind within 30 days from date of purchase,for new products, with tags still attached.Wilson and Frenchy take extreme care in ensuring your goods are of the highest quality.If you find a fault with one of our products we will replace it for you.PLEASE NOTE: Sometimes packages take a while to get back to us,so please allow up to 30 days for us to process your return.Unfortunately sale items cannot be refunded for change of mind.
Wilson and Frenchy
3/5-7 Diana Drive,
Blackburn north, Vic, 3130
Rates & charges
Wilson and Frenchy offer FREE standard shipping for all orders over $150 within Australia and New Zealand.
If you are in a hurry to receive your order, Express Shipping is available at checkout for a flat fee of $13.00 for orders within Australia.
When will my order get dispatched?
All orders are dispatched from our warehouse in Melbourne Australia. Orders within Australia are sent with Australia Post eParcel and TNT or DHL for all International orders. Deliveries take place Monday to Friday subject to Victorian Public Holidays.
Your Wilson and Frenchy order will be dispatched within 24hours during these times (allow up to 1 week during major sale periods)
All orders placed before 10am AEST (Monday to Friday) will be dispatched from our warehouse on the same day. If your order is placed on a Saturday or Sunday, it will be processed and dispatched the next working business day for all standard deliveries please allow 2-5 working days once your order has been dispatched from our warehouse.
If you have opted for Express Shipping, you should receive your order within 1-2 working days within capital cities.
How do i know my order has been shipped?
You will receive an Order Confirmation email from us once you have placed your order, and another email with tracking information to keep you in the loop from Australia Post once your order has been picked up from our warehouse.
This email contains your eParcel tracking number so you can track the progress of your order through the Australia Post website (this can sometimes take up to 4hours to be searchable in their system)
We are also pleased to offer INTERNATIONAL shipping to all corners of the world, see above for delivery rates to your country. Please note that international orders cannot be delivered to Post Office boxes.
IMPORTANT: International taxes and duties
Please note any additional importation charges, taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient.
Your delivery charge does not include such additional charges.
While we do everything we can to ensure your Wilson and Frenchy order is delivered within the time frame specified and tracking information is provided, we have no control over any delay, loss or damage incurred by you as a result of the shipping carrier and cannot be held accountable including but not limited to an incorrect delivery address being provided to us.Please contact us immediately at firstname.lastname@example.org
If by any chance you think you have entered your address or email incorrectly, or if you are worried about your order and it hasn’t arrived within the specified delivery time we will make sure to follow this up for you and do our best to resolve any issues straight away.