We’re here for you.
As the COVID-19 pandemic continues to evolve every day, we understand now more than ever the importance of supporting one another.
We would like to reassure you that we are taking the necessary steps to protect the wellbeing and safety of our team, logistical partners and our much-loved customers around the world.
We are well-equipped to work remotely and have put strict guidelines in place throughout the company to comply with social distancing and hygiene guidelines set by the Victorian State Government and the World Health Organisation.
We are still processing orders online and intend to offer you the same level of care, consideration and passion that you’ve come to expect from us!
It may not come as a surprise that we are experiencing slight processing and delivery delays, but rest assured we are doing our very best to get your orders to you on time. As the situation evolves, we will continue to share any updates that may affect the flow of our business.
We would like to take this opportunity to send our love and positivity to you and your loved ones.
Liana, and the Wilson + Frenchy team
COVID-19 Delivery & Returns
We are accepting online orders and intend to offer you the same level of care, consideration and passion you have come to expect from us! We are also working closely with our warehouse to ensure the health and safety of all our staff.
How long will it take to process my order?
Our standard processing time for all orders is between 1-2 days. You may now need to allow up to 3 days for orders to be processed.
What is the delivery timeframe within Australia?
Due to high demand, Australia Post is experiencing delays between 5-7 days for standard services. Express next day delivery cannot be guaranteed. You will receive an email with a tracking number once your order has been dispatched from our warehouse.
What is the delivery timeframe within New Zealand?
Due to high demand, New Zealand Post is experiencing delays between 10-14 days for standard services. Express delivery cannot be guaranteed. You will receive an email with a tracking number once your order has been dispatched from our warehouse.
Do you deliver Internationally?
Yes, we are delivering to New Zealand and the USA. Temporarily, we are not delivery to any other International countries.
How can I return or exchange?
We have extended our returns policy to 60 days. If your return is at risk of falling outside of this window, please reach out to our customer support team at firstname.lastname@example.org for further help.